How-To

Collecting Windows Wireless debug info

This guide is a “copy and paste”, e-mail that can be used to guide an enduser to collect information that will help you in troubleshooting a wireless issue. Copy, paste and edit to your needs

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Pleas follow this guide to collect valuable information in relation to your wireless issue.

Download and extract this zip file

Step 1 –  Retrieve connecting history 

  • Run WifiHistoryView.exe
  • Select Edit > Select All (or pres Ctrl+A)
  • Select File > Save Selected Items (or press Ctrl+S)
  • Set “Save as type” to Comma Delimited Text File (*.csv)
  • Save the file as history.csv and attach to a mail

 

Step 2 – Perform network scan

  • Move to the effected area
  • Run WifiInfoView.exe
  • Wait for 1 minute to collect data.
  • Select Edit > Select All (or pres Ctrl+A)
  • Select File > Save Selected Items (or press Ctrl+S)
  • Set “Save as type” to Comma Delimited Text File (*.csv)
  • Save the file as scan.csv and attach to the mail

 

Step 3 – Collect Connecting info

  • Run WirelessConnectionInfo.exe
  • Select Edit > Select All (or pres Ctrl+A)
  • Select File > Save Selected Items (or press Ctrl+S)
  • Set “Save as type” to Comma Delimited Text File (*.csv)
  • Save the file as connection.csv and attach to the mail

 

 

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